Saturday, November 24, 2012

Getting Godrej Interio products repaired is a pain!

Be careful when you buy a Godrej Interio product from their showroom. If you ever need to get it repaired, it would be time consuming and difficult.

We bought a Eudora Queen Box Bed in April this year from the Kestopur, VIP Roda showroom in Kolkata. Within few months one of the steel handles (which, I suppose, they call a 'nose') of the inside cabinet came out. I visited the showroom with the broken handle and told them the issue. They gave me their centralized toll-free call center number and asked me to lodge a complain.

I called up the customer service number and lodged the complain. The call center was ill-equipped. I am not sure whether they keep online records of their customers. The call center rep did not have my details and I had to tell him everything including the address. I told him about the breakage in details.

After couple of days somebody from the Godrej showroom called us to fix an appointment. We asked him to come the next Saturday as we would be at home. We expected that the person would bring a new handle and fix it. However, to our surprise, the person came and just inspected the problem. He told us that the handle would be brought from Bombay and it would take around 21 days. He asked me to sign on a form and left saying that he would give us a call again when the handle is received. The funny thing is the person recognized me as the one who went to the showroom with the broken handle earlier!

Godrej might have centralized their complaint handing and customer service but from a customer's point of view it's quite absurd and irritating to go through such a lengthy process to get a broken handle repaired.